Refund and Returns Policy

1. Overview

At StoicaSmart, we deliver premium-quality digital products designed for professionals in the consulting and business services domain. Because all products are digital and instantly downloadable, traditional returns are not applicable. However, we stand behind our quality and provide a fair refund policy under specific conditions outlined below.

2. Eligibility for Refunds

You may request a refund if:

  • You accidentally purchased the same item more than once.
  • You experience a critical technical issue that prevents you from accessing or using the product and our support team cannot resolve it.
  • The delivered product does not match the description on our website (verified by our team).

Refund requests must be submitted within 7 calendar days of purchase.

3. Non-Refundable Cases

Refunds are not granted for:

  • Change of mind or no longer needing the product.
  • Misunderstanding of how a product works after download.
  • Incompatibility with software or systems not listed in the product description.
  • Promotional or discounted purchases (except proven duplication).

All sales are considered final once the product files are successfully downloaded.

4. How to Request a Refund

To request a refund, contact us at support team with the following details:

  1. Full name and email used for purchase
  2. Order number and product name
  3. Detailed reason for the refund request (include screenshots if relevant)

Our support team will review your case and respond within 3 business days.

5. Technical Support and Resolution

Before any refund is approved, StoicaSmart’s technical team will attempt to troubleshoot and resolve the issue. In most cases, problems can be solved by re-sending files, providing updated versions, or assisting with setup instructions.

6. Chargebacks and Disputes

If a chargeback or dispute is filed before contacting our support, access to all StoicaSmart products under that order may be revoked until the matter is resolved.
We strongly encourage customers to contact us directly — we are committed to finding a fair, professional solution.

7. Delivery of Products

All StoicaSmart products are delivered digitally via download links immediately after successful payment.
No physical goods are shipped. Please ensure that the email and payment details provided during checkout are accurate.